Frequently Asked Questions
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Credit Card Authorization Form View PDF | Online Form
HOW DO I CONTACT EUROPATEX?
By Phone: 201-418 8588
By Email: assistance@europatex.com
By Fax: 201-418 8599
By Mail: 301 Summit Ave. Jersey City, NJ 07305
CAN ANYONE BECOME A CUSTOMER?
We exclusively serve the design trade, requiring a valid Resale Certificate and Tax Identification Number for customer eligibility. If you're not part of the design trade, reach out to us to connect with a designer or retail distributor in your vicinity.
HOW DO I LOGIN TO THE WEBSITE?
Start by establishing a web login. Click the “Sign Up” button at the top right of the Home Page. On the next page, complete the required details under the “Already a customer?” section. After submitting your request, our Customer Service Team will process it. Once your web login is activated, you’ll receive an email prompting you to create a password and enabling access to the website.
FORGOT MY WEB LOGIN PASSWORD?
To reset your password, click the “Password Reset” button, and you’ll receive an email with instructions for resetting it.
HOW DO I PLACE AN ORDER ONLINE?
To place an order, log in (refer to above instructions) and choose a fabric from a thumbnail image. The Order Box on the right side of the screen allows you to enter the quantity in yards. After completing the order, add a side mark and review shipping details. An email confirmation will be sent for your order. Your account will be charged according to your payment terms upon order processing. For security, credit card information isn’t accepted through the website. To make a credit card payment, please call Customer Service at 201-418-8588. Or print the credit card authorization FORM and submit the form to sales@europatex.com
HOW CAN I AVOID CREDIT CARD PROCESSING FEE?
To avoid credit card processing fees, you can opt for ACH Payment. Reach out to customer service via email at assistance@europatex.com or call 201-418-8588 to request Europatex’s bank information.
HOW CAN I EXPEDITE MY ORDER?
Orders can be sent FedEx Overnight or FedEx 2-Day All rush orders received before 2pm EST are guaranteed to ship same day if stock is available
HOW DO I CHECK STOCK ONLINE?
Ensure you're logged into the website to check stock. Clicking on an item will trigger a pop-up window displaying stock availability and pricing. The displayed stock levels are real-time. If you require quantities beyond what's available, contact Customer Service at 201-418-8588.
HOW DO I ORDER MEMO SAMPLES AND CFA?
For assistance, reach out to assistance@europatex.com or call Customer Service at 201-418-8588. Each order allows up to five free-shipping memos via First Class Mail. Optionally, you can order more than 5 memos at $3 each, with the choice to ship them via 2nd day air for a flat fee.
HOW LONG DOES THE CFA HOLD/RESERVE LAST?
A CFA Hold remains active for 10 business days, while a Reserve is effective for 5 business days.
WHAT HAPPENS IF I WANT TO MAKE A CHANGE TO AN ONLINE ORDER AFTER I HAVE SUBMITTED IT?
Contact Customer Service at 201-418-8588 promptly. In-stock orders can be canceled without penalty until they are cut for shipping. Once cut or shipped, our standard return policy comes into effect. Returns and changes might be permissible in specific cases, but could be subject to a 15% restocking fee. Refer to our Terms & Conditions page, located at the bottom of our Home Page, for additional information on returns and cancellations.
WHAT IS THE EXPECTED PROCESSING TIME OR SHIPPING DURATION FOR ORDERS?
Our standard order processing time is approximately 3-5 business days, with an additional 3-5 business days for delivery after the order has been shipped.
HOW DO I GET YOUR SAMPLE BOOKS?
For inquiries about obtaining Sample Books, kindly reach out to customer service at 201-418-8588 or contact your dedicated sales representative.
HOW DO I RETURN SAMPLES?
Complete the FORM here or contact our customer service at cs@europatex.com to request a return label.
WHAT IS THE RETURN POLICY?
- Claims must be reported within 10 days of receipt; no returns after 30 days from the invoice date.
- Returns must reach our warehouse within 14 days of the original ship date.
- Fabric and trim must be returned in their original shipping condition (uncut, unwashed, etc.).
- Packaged items must be returned in their original packaging.
- Return shipping is the responsibility of the customer unless it’s due to our error.
- Include a copy of your invoice or receipt in the return package to facilitate a more efficient return process